Please email us at admin@icastillodesigns.com with your order number before returning anything. Unapproved returns cannot be accepted.
Unopened, unused items in their original sealed packaging may be returned for a full refund within 7 days of delivery, or for store credit only from day 8 through day 14.
These items are final sale (no refund, exchange, or store credit): opened or used bath, body, skincare, hair, and personal-care items; all supplements and ingestibles (including vitamins and powders), opened or not; food, tea, and beverages once opened or unsealed; opened essential oils; incense and charcoal; fragrance, including home fragrance; hygiene tools (such as brushes, dry brushes, and toothbrushes); samples and gifts-with-purchase; sale or clearance items; gift sets once opened; and gift cards.
There is no restocking fee on unopened items. Original shipping and return shipping are paid by the customer unless we sent the wrong or damaged item.
If an item arrives damaged, defective, or incorrect, email us within 48 hours of delivery with photos of the item, packaging, and label. We will replace or refund it. A return is not needed unless we ask.
Orders can be cancelled only before they ship. Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return.
